Privacy & Cookies Policy
BRANDYOURWALK is a Global brand duly registered with the Industrial Property Institute, held and operated by BRAND YOUR WALK Trading FZ LLC , which operates through the website www.brandyourwalk.com.
Brandyourwalk.com acknowledges the importance of protecting your private data, irrespective of its nature and above all, values honesty and transparency, in order to allow us to build a solid and long-lasting relationship with our customers, based on trust and mutual benefit.
1. COMPANY IDENTIFICATION
2. OUR PRINCIPLES
2.1 Our respect for the consumers will
At brandyourwalk.com, we respect the privacy and security of your personal data, for which reason, we ensure respect for your will as a consumer, granting you the possibility of managing your privacy preferences.
If you disagree with any point referred to in this Policy, you may, at any time, object to it and submit a suggestion, contacting us by email to the following address: firstname.lastname@example.org or by letter addressed to: BRAND YOUR WALK Trading FZ LLC , SFFO0376 Al Jazirah Al Hamra, RAKEZ Business Zone-FZ, Ras Al Khaimah, United Arab Emirates P.O. Box 90241
The brandyourwalk.com team will do everything it can to satisfy your needs and respect your concerns.
2.2 Good practices
The company that operates brandyourwalk.com is responsible for collecting and processing your personal data and for defining the means and the purposes that your data is processed, including all the applicable security measures. We guarantee that your personal data will be processed in United Arab Emirates in conformity with the legal requirements in force and shall comply with good practices.
2.3 Strict necessity
When processing data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data is always kept to a minimum, so as not to exceed beyond the original purpose it was collected and/or processed.
3. PERSONAL DATA COLLECTION AND PROCESSING
3.1 We collect your personal data with your consent when you register on our website or order the acquisition of products/services. We also collect your personal data when you voluntarily fill in questionnaires, forms or use the conversation/chat tools.
3.2 Data collected is: name, gender, date of birth, email, mobile phone, address, taxpayer number.
4. PURPOSE OF PERSONAL DATA PROCESSING
4.1 Your personal data is collected and processed by BRAND YOUR WALK Trading FZ LLC , merely for purposes strictly related to the use of this site, to the associated services, to the sale of products, management work and improvement of the loyalty programme, direct marketing and customer support management.
4.2 The primordial objective of brandyourwalk.com is to maintain the relationship with their customers and provide them with the due benefits, information and relevant contents related to our brand. Your data shall only be processed for these determined, explicit and legitimate purposes, for which reason they shall not be processed in a manner incompatible with these purposes. The data collected and processed is appropriate, pertinent and not excessive in relation to these purposes.
4.3 However, your personal data can also be used for other processing operations within the limits of such applications.
In particular, your personal data can be used for the following purposes:
a) when you make a purchase via this website, we collect your personal data (e.g. email address, delivery address, credit card number and telephone number) on the purchase form, just for the purposes of the sale, selection and transportation of the products you ordered, but also for the purposes of marketing, advertising and disclosure of sales campaigns.
b) when you request assistance from Customer Support, we collect your personal data (e.g. first and last name, email address) only for the purposes of providing you with the brandyourwalk.com Customer Support services that are relevant for this website and to offer you the assistance you requested;
c) when you register, we collect your personal data in order to simplify the preparation of future invoices, in particular, protecting your payment methods, your address and the order delivery address from identification;
d) by subscribing our newsletter, we collect your email information for the purposes of offering that service in the future;
e) when you access our website we collect information via Cookies. Depending on your management of Cookies on our site and you interaction with us, we can use some of the information collected via Cookies in order to ensure correct operation of the website, notably the appropriate visualisation of contents, remembering your shopping cart, remembering your registration data, adjusting the screen resolution in order to improve our offers, among others. At no time do we collect personal information via cookies. The information collected includes registration data, location data, length of session, products selected, your equipment, browser and IP address.
f) when you browse our website and later visit platforms with publicity formats (social networks, Google and other partners in those networks) you may be targeted by adverts from our brand. We shall also use the data to reach new potential customers who may be interested in our products.
4.4 Your personal data may be communicated to companies and service providers hired by brandyourwalk.com, to the extent that this is required in order to offer products/services that we sell as well as to judicial entities, police, taxation and regulatory agencies, in order to comply with legal requirements.
Our respect for the consumer’s wishes is one of brandyourwalk.com’s main concerns in as far as concerns processing your personal data. We want to be sure that the information we retain about you is precise and is reliable.
We trust that the User will provide us precise and complete information and will update the data in relation to any changes to the information provided beforehand.
However, we do not want to prejudice our relationship with you nor fail to meet your expectations, for which reason we consider that, if you have entered into transactions with us during the last 2 years, that is, if you performed a purchase, we did not have to request your consent. Even so, if you disagree, you can object to this at any time, by sending us an email to the following address: email@example.com.
6. YOUR RIGHTS
Right of access: Right to obtain confirmation regarding which of their personal data is being processed and information regarding these.
Right of rectification: Right to request the correction of personal data that is inexact as well as the right to request that incomplete personal data be completed.
Right to erasure or “right to be forgotten”: Right to request erasure of personal data unless there are valid and legitimate reasons for the personal data to be retained.
Right to portability: Right to receive the data provided in a commonly used digital standard with automatic reading or the right to request the direct transfer of data to another entity which will become the new controller of their personal data.
Right to withdraw consent or right to object: Right to object or to withdraw consent, at any time, regarding data processing, as long as there are no legitimate interests that prevail over your interests, rights or freedoms.
Right to restrict or object to processing: Right to demand the restriction on the treatment of their personal data, in the form of suspension of processing or restriction on processing certain categories of data or the purposes for processing.
Right to file complaints: Right to file complaints with a domestic and/or EU Data Protection Authority with regard to any violations of Personal Data. Brandyourwalk.com will cooperate fully the Data Protection Authority, providing them all the information that this agency requests of them in the performance of their duties. You have the right to request a copy of the information that we possess about you. If you want a partial or total copy of the information retained by brandyourwalk.com, please contact us via one of the contact methods provided below. If the requests filed by the User are manifestly unreasonable or excessive, for example, in the event that they are filed repeatedly, brandyourwalk.com, under the legal framework currently in force, may request the payment of a reasonable fee, taking into account the administrative costs involved with providing the information or the communication, or adopting the measures requested or may refuse to agree to the request link.
7.1. Brandyourwalk.com has implemented the logical, physical, organisational and security measures that are appropriate, necessary and sufficient to protect your personal data during their transfer and the processing and retention period against destruction, loss, alteration, disclosure, unauthorised access or any other form of accidental or unlawful processing including, but not limited to, the use of secure servers, firewalls, data encryption of applications and communications.
Brandyourwalk.com possesses a highly reliable IT system that is capable of resisting accidental events or malicious or unlawful actions that could compromise the availability, authenticity, integrity and confidentiality of the Personal Data retained or transferred, as well as the security of the related services on offer or accessible via these networks and systems.
7.2 Nonetheless, brandyourwalk.com cannot guarantee that the security measures adopted to protect this website and to transfer data and information through this website will prevent or exclude any risk of unauthorised access or data loss. In this way, we recommend that you equip your computer with software applications that protect you during the transfer and reception of data (such as up-to-date antivirus systems) and that your browser should employ the appropriate measures to guarantee security in data transfers (such as firewalls and anti-spam filters).
8. MAXIMUM DATA PROCESSING AND RETENTION PERIOD
8.1. Without prejudice to the legal provisions or regulations that establish otherwise, the Personal Data will be retained/processed only for the minimum period necessary for the purposes that justified their collection or their later processing.
Later processing of Personal Data for purposes other than the purpose for which they were collected requires consent.
Brandyourwalk.com requests the corresponding consent and provides the Consumer with information regarding that purpose and any other pertinent information.
Brandyourwalk.com will retain your personal data throughout the duration of the contract relationship established with the owner of the personal data.
There are cases in which the law requires data to be processed and retained for a minimum period of time.
In the absence of a specific legal obligation, the data shall be processed/retained only for the time necessary to achieve the purposes that justified their collection and retention or, if applicable, until the right to object or the right to be forgotten is invoked or consent is withdrawn, always in compliance with the law, the guidelines and the decisions of the regulatory authorities.
The Customer is guaranteed the right to object to processing the data as well as the portability of the data by written communication addressed to brandyourwalk.com.
8.2 After the retention/processing period is over, brandyourwalk.com will erase or, if it is in your best interests, render the data anonymous (so that the Consumer can no longer be identified) whenever the data is not to be retained for different purposes that may subsist.